Terms and Conditions of Sale
1.1. Transactions for SB Holistic goods and services can be made via our online shop. We accept payments from a wide range of debit and credit cards, made securely online via Square. It is not necessary for you to have a Square account in order for you to pay online. If you have difficulty in using the online shop and prefer to order by phone or email and pay by BACS, please contact us.
2.1. Packaging: all goods will be packaged either in padded envelopes, or in a suitably sized box with bubble wrap for protection. All packaging material may be recycled.
2.2. Dispatch: We aim to dispatch orders within a week of receipt.
2.3. Delivery method: Goods purchased from SB Holistic will be dispatched by Royal Mail.
2.4. Delivery charge: We charge a flat rate for delivery, to account for postage fees, packaging costs and labour: £4.95 for delivery within the UK and £14.95 for delivery outside of the UK.
3. Returns and Cancellation Policy
3.1. Cancellation: We hope that you will be very happy with any goods purchased from me. However, if you decide within 14 days of receiving your goods that you do not require them, you may return them unopened. You will then be refunded the total cost of your goods plus the flat rate delivery charge incurred upon purchase. SB Holistic is unable to reimburse your return postage costs in this instance. You are advised to obtain proof of postage when returning goods to us. SB Holistic cannot accept the return of products which have been opened or used, for hygiene reasons. In the event that you have purchased multiple items and wish to return just those which have been unopened, then SB Holistic will offer a partial refund.
3.2. Faulty goods: SB Holistic products are of the highest quality and we do not anticipate that you will have any problems with them. However, should you find any fault with your goods upon arrival, then please contact us immediately. You will be sent a prepaid returns label, so that you can return your goods. If we identify the same fault with the goods, you will be offered either a refund or replacement.
3.3. Contact address for Returns: Please send any goods for return to: Dr. Sarah Bryan, SB Holistic, 39 Segsbury Grove, Bracknell, Berkshire, RG12 9JL.
3.4. Your Consumer Rights: It is our responsibility to supply you with goods according to your consumer rights. If you feel that we have not met our legal obligations to you, please contact us and we shall do our best to resolve the issue.
4. Feedback and Complaints
4.1. We welcome all feedback from our clients and customers. Positive feedback tells us what we are doing well, while negative feedback helps us to improve our service. Please call or email with your comments. In the case of complaints, we shall attempt to resolve your concerns fairly and appropriately, according to the nature of your complaint.
5. Your information
5.1. Storing your information: the personal information which you provide when placing an order will be stored on an encrypted computer, accessible only to SB Holistic management. It is also stored securely on the online control panel for this website, accessible only to our web designer and ourselves.
5.2. Using your information: We shall primarily use your information to process your orders. If you have consented, then we shall send you regular newsletters. We may also contact you personally to ask how you are getting on with your products.
5.3. Privacy: the information which you provide will be accessed by us and also by our website designer, who helps us to keep our systems up-to-date. It is otherwise treated in the strictest confidence and is not disclosed to any third party.
5.4. Unsubscribing: if you decide that you do not wish to receive further newsletters, please click the link at the foot of the newsletter and you will automatically be unsubscribed. If you do not wish to receive any further personal communications from us, please contact us directly.
6.1. Please note: our products are labelled in accordance with UK and EU legislation. If you are ordering from outside the UK, we cannot guarantee that our labels will be compliant with the legislation in your country.