Terms and Conditions of Sale
Transactions for SB Holistic goods and services can be made via our online shop. We accept payments from a wide range of debit and credit cards, made securely online via PayPal. It is not necessary for you to have a PayPal account in order for you to pay online. If you have difficulty with this method of payment for any reason, please contact us and we shall do our best to help you.
2.1. Packaging: all goods will be packaged either in padded envelopes, or in a suitably sized box with bubble wrap for protection. All packaging material is biodegradable and may be recycled.
2.2. Dispatch: All orders received by 2 pm on a working day will be dispatched on the same day. Orders placed after this time will be dispatched the following working day at the latest. Orders placed over the weekend will be dispatched the next working day.
2.3. Delivery method: Goods purchased from SB Holistic will be dispatched either by Royal Mail or courier. Goods weighing 2 kg or under will be dispatched by Royal Mail Next Day delivery, while those weighing more than 2 kg will be dispatched by courier.
2.4. Delivery charge: a flat rate delivery charge will be added to the total sum of your goods, regardless of whether Royal Mail or courier is used: £4.95 for delivery within the UK and £9.95 for delivery outside of the UK.
Time allowed for delivery: please allow up to three working days for delivery within the UK. Goods dispatched within the Euro Zone are estimated to arrive within three to five working days. However, please allow a maximum of 20 days for delivery. Goods dispatched to countries outside of the Euro Zone are estimated to arrive within five to seven working days. However, please allow a maximum of 25 days for delivery.
3. Returns and Cancellation Policy
3.1. Cancellation: We hope that you will be very happy with any goods purchased from us. However, if you decide within 14 days of receiving your goods that you do not require them, you may return them to us unopened. You will then be refunded the total cost of your goods plus the flat rate delivery charge incurred upon purchase. SB Holistic is unable to reimburse your return postage costs in this instance. You are advised to obtain proof of postage when returning goods to us. SB Holistic cannot accept the return of products which have been opened or used, for hygiene reasons. In the event that you have purchased multiple items and wish to return just those which have been unopened, then SB Holistic will offer a partial refund.
3.2. Faulty goods: SB Holistic products are of the highest quality and we do not anticipate that you will have any problems with them. However, should you find any fault with your goods upon arrival, then please contact us immediately. You will be sent a prepaid returns label, so that you can return your goods to us. If we identify the same fault with the goods, you will be offered either a refund or replacement.
3.3. Contact address for Returns: please note that this differs from our clinic address on our contact page. Please send any goods for return to: Dr. Sarah Bryan, SB Holistic, 14 Wynford Road, Exeter, EX4 7ES.
3.4. Your Consumer Rights: It is our responsibility to supply you with goods according to your consumer rights. If you feel that we have not met our legal obligations to you, please contact us and we shall do our best to resolve the issue.
4. Feedback and Complaints
We welcome all feedback from our clients and customers. Positive feedback tells us what we are doing well, while negative feedback helps us to improve our service. Please call or email us with your comments. In the case of complaints, we shall attempt to resolve your concerns fairly and appropriately, according to the nature of your complaint.
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